Your Privacy Matters
At Nexara Logic Systems, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We collect several types of information to provide and improve our Services to you.
1.1 Information You Provide Directly
We collect information that you voluntarily provide to us, including:
- Account Information: Name, email address, password, phone number, and billing address when you create an account
- Profile Information: Preferences, dietary restrictions, shopping preferences, and other customization data
- Payment Information: Credit card details, billing address, and transaction history (processed securely through third-party payment processors)
- Communication Data: Messages, feedback, support inquiries, and correspondence with us
- Project Information: For custom development clients, project requirements, business information, and specifications
- User Content: Recipes, meal plans, shopping lists, notes, and other content you create within our applications
1.2 Information Collected Automatically
When you access our Services, we automatically collect certain information:
- Usage Data: Features used, pages visited, time spent, click patterns, and interaction with our Services
- Device Information: Device type, operating system, browser type and version, unique device identifiers
- Log Data: IP address, access times, referring URLs, error logs
- Location Data: General location based on IP address (precise location only with your explicit permission)
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see Cookie Policy)
1.3 Information from Third Parties
We may receive information about you from third-party sources:
- Social Media: If you connect your social media accounts, we may receive profile information
- Payment Processors: Transaction confirmations and payment status
- Analytics Providers: Aggregated usage statistics and performance metrics
- Business Partners: Information shared through authorized integrations
2. How We Use Your Information
We use the collected information for various purposes:
2.1 Service Provision and Improvement
- Provide, maintain, and improve our Services
- Process transactions and manage subscriptions
- Personalize your experience and deliver customized content
- Generate AI-powered recommendations and insights
- Develop new features and products
- Conduct research and analytics to improve our Services
2.2 Communication
- Send service-related notifications and updates
- Respond to your inquiries and support requests
- Send marketing communications (with your consent)
- Provide important information about changes to our Services
2.3 Security and Compliance
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Service and policies
- Comply with legal obligations and respond to legal requests
- Resolve disputes and troubleshoot problems
2.4 AI and Machine Learning
- Train and improve our AI models using aggregated, anonymized data
- Generate personalized recommendations
- Optimize application performance and user experience
- Develop predictive features and intelligent automation
3. Legal Basis for Processing (GDPR and PIPEDA Compliance)
We process your personal information based on the following legal grounds:
- Consent: You have given clear consent for us to process your personal data for specific purposes
- Contract: Processing is necessary to perform our contract with you (providing Services)
- Legal Obligation: Processing is necessary to comply with legal requirements
- Legitimate Interests: Processing is in our legitimate business interests and does not override your rights
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who perform services on our behalf:
- Cloud hosting and storage providers (e.g., Firebase, AWS)
- Payment processors (e.g., Stripe, PayPal)
- Email service providers
- Analytics and monitoring services
- Customer support platforms
- AI and machine learning service providers
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Business Transfers
If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your data.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Government or regulatory requests
- Protection of our rights, property, or safety
- Prevention of fraud or security threats
4.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our Services
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain business records for legitimate purposes
When you delete your account, we will delete or anonymize your personal information within 90 days, except where we must retain it for legal or regulatory purposes. Some information may be retained in backup systems for up to 30 additional days.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
6.1 Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
6.2 Correction and Deletion
- Correct inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
6.3 Objection and Restriction
- Object to certain processing of your information
- Request restriction of processing in certain circumstances
6.4 Consent Withdrawal
- Withdraw consent for processing based on consent
- Opt-out of marketing communications at any time
6.5 Exercising Your Rights
To exercise any of these rights, please contact us at contact@nexara-ls.com. We will respond to your request within 30 days. You may also have the right to lodge a complaint with a data protection authority.
7. Data Security
We implement comprehensive security measures to protect your information:
7.1 Technical Measures
- Encryption in transit (TLS/SSL) and at rest (AES-256)
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Intrusion detection and prevention systems
- Secure coding practices and code reviews
7.2 Organizational Measures
- Employee training on data protection and security
- Access restrictions based on need-to-know principles
- Data breach response procedures
- Regular backup and disaster recovery protocols
7.3 Limitations
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, and you use our Services at your own risk.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws through:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions where available
- Your explicit consent where required
9. Children's Privacy
Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.
10. Third-Party Services and Links
Our Services may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access.
11. Marketing Communications
With your consent, we may send you marketing communications about our products, services, and promotions. You can opt-out of marketing communications at any time by:
- Clicking the "unsubscribe" link in our emails
- Updating your account preferences
- Contacting us at contact@nexara-ls.com
Even if you opt-out of marketing communications, we will still send you service-related notifications.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to deletion of personal information
- Right to non-discrimination for exercising CCPA rights
13. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA) or UK, you have rights under the General Data Protection Regulation (GDPR), including those described in Section 6 above. You also have the right to lodge a complaint with your local data protection authority.
14. Canadian Privacy Rights (PIPEDA)
As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). Canadian residents have the right to:
- Know how their personal information is being used
- Access their personal information
- Challenge the accuracy and completeness of their information
- File a complaint with the Privacy Commissioner of Canada
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Nexara Logic Systems
Privacy Officer
Email: contact@nexara-ls.com
Website: www.nexara-ls.com
For Canadian residents: If you are not satisfied with our response to your privacy concern, you may contact the Privacy Commissioner of Canada.
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